Staff
Jacki Hereford
Practice Manager and Accountant
Jacki has been our practice bookkeeper since 2003. She has years of accounting and business experience; she has been an entrepreneur for many years. Jacki has taken on the responsibilities of being out practice manager since June of 2019. She now spends three days a week managing our practice and provides all of our accounting services such as payroll processing and employee benefit plans, bookkeeping (monthly, quarterly, and annual) general ledger and financial statement preparation. Jacki grew up on a wheat farm outside of Rosalia, Washington, she is a proud Whitman County girl. She spends her spare time on Lake Coeur d’Alene ID with her family during the summer and snow skiing and snowmobiling in the winter.
Practice Manager and Accountant
Jacki has been our practice bookkeeper since 2003. She has years of accounting and business experience; she has been an entrepreneur for many years. Jacki has taken on the responsibilities of being out practice manager since June of 2019. She now spends three days a week managing our practice and provides all of our accounting services such as payroll processing and employee benefit plans, bookkeeping (monthly, quarterly, and annual) general ledger and financial statement preparation. Jacki grew up on a wheat farm outside of Rosalia, Washington, she is a proud Whitman County girl. She spends her spare time on Lake Coeur d’Alene ID with her family during the summer and snow skiing and snowmobiling in the winter.
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Rhonda PrideCollections
Rhonda has been a part of the team since October 2017! When not at work, Rhonda enjoys riding horses and cattle drives, and spending time with her niece and nephew along with her other family and friends. |
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Stephanie GilchristOffice Assistant
Stephanie started working at the clinic November of 2016 as a kennel tech. She worked her way up to reception staff and is currently an office assistant now. The LC Valley has always been her hometown. She enjoys being outside, canoeing and going on photography excursions whether it be along the river, in the mountains or her favorite, at the ocean. Her collection of rocks and crystals grows almost every outing as well. |
Olivia White
Reception Staff
Olivia started up with Rustebakke in early 2020 shortly after moving back to Idaho from Wyoming. Most often you’ll find her working reception but she gets her hands dirty assisting in Large Animal as often as possible. She received her Associate’s from Clark College in Vancouver, Washington and is pursuing her Bachelors in Agricultural Business from Colorado State University. Outside of work and when not studying, you’ll find her on a river fly fishing with her signifiant other or working horseback for McNeilly Cattle Company.
Reception Staff
Olivia started up with Rustebakke in early 2020 shortly after moving back to Idaho from Wyoming. Most often you’ll find her working reception but she gets her hands dirty assisting in Large Animal as often as possible. She received her Associate’s from Clark College in Vancouver, Washington and is pursuing her Bachelors in Agricultural Business from Colorado State University. Outside of work and when not studying, you’ll find her on a river fly fishing with her signifiant other or working horseback for McNeilly Cattle Company.
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Roshell HeslerReception Staff-Saturday
Roshell came to the clinic in November of 2012! Roshell started as kennel staff and eventually worked her way up to becoming a certified veterinary assistant. After working as a vet assistant, she then worked her way up to reception staff. In 2016 she left working at the clinic full time to work at SEL. Now Roshell is back working Saturdays and loves it! She said she missed the patients! When not working, Roshell enjoys running her pet sitting business called Roshell's Critter Sitting, hanging out with her friends and family as well as her horse Jinx, and three dogs Blue, Trigger and LeDoux. |
Lucy
Official Clinic Greeter
Lucy was born Sept. 3, 2007 and has been an integral part of our staff since. Lucy has been the clinic greeter for 8 years. Lucy enjoys following Dr. Rustebakke around to all his appointments or just around the clinic! Lucy likes to greet people when they come in the door, or into the barn. Lucy's dislikes include people trying to love on her, the other employees at Rustebakkes, baths, and nail trims.
Official Clinic Greeter
Lucy was born Sept. 3, 2007 and has been an integral part of our staff since. Lucy has been the clinic greeter for 8 years. Lucy enjoys following Dr. Rustebakke around to all his appointments or just around the clinic! Lucy likes to greet people when they come in the door, or into the barn. Lucy's dislikes include people trying to love on her, the other employees at Rustebakkes, baths, and nail trims.
Zippy
Office Cat
Zip came to our clinic for surgery and ended up staying with us. She takes her role as assistant receptionist and greeter very seriously. She is always right at the door to greet every pet and owner who walks through. Her interests include eating, disappearing, climbing on people, talking, and sleeping! Zippy does not like being loved on unless you are sitting in her chair, being held, her diet, nail trims, and anything else that is not her idea.
Office Cat
Zip came to our clinic for surgery and ended up staying with us. She takes her role as assistant receptionist and greeter very seriously. She is always right at the door to greet every pet and owner who walks through. Her interests include eating, disappearing, climbing on people, talking, and sleeping! Zippy does not like being loved on unless you are sitting in her chair, being held, her diet, nail trims, and anything else that is not her idea.
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Helen
Clinic Cat Helen has been at the clinic for almost four years. She is mostly blind and prefers to live in the back, although she does venture up to the front. Helen's interests include eating, sleeping, attacking staff members in the hallways, catching flies, eating cat nip, garbage diving, finding things in the lab, causing general mayhem. Helen disliked affection when it is not initiated by her, being brushed, and being messed with in general when not initiated by her. Regardless of her sassy-ness, we love Helen, and the day is much more entertaining with her around! |
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Speedy
Clinic Mascot Dr. Rustebakke has had Speedy for almost 22 years! Speedy enjoyed running around in the round-pen, going on trail rides, or just going out for a ride in general. Speedy passed away on May 28th, 2019. While he may be gone, he will always remain a mascot for the clinic, and hold a special place in our hearts. |
